Frequently Asked Questions

You Have Questions...We Have Answers

General

Where are you located?

Corporate Headquarters and Midwest shipping facilities
izone
2440 Adie Road
Maryland Heights, MO 63043

Factory and West Coast shipping facilities
izone
7551 Cherry Avenue
Fontana, CA 92336

How long have you been in business?

We are 37 years strong, not a start-up online mattress company that may or may not be around to honor your warranty. We own and operate a 330,000 sq. ft. factory in Fontana, CA as well as a chain of retail stores in St. Louis, MO. Our corporate headquarters and Midwest Shipping facilities are also located in St. Louis.

Where can I find a store that carries izone?

Currently izone is available at the 14 Bedroom Store locations in St. Louis, MO.

Shipping and Delivery

How long does it take to receive my order?

Orders will be shipped from the closest warehouse and should arrive within 2 to 7 days from placement of your order.

Do you charge for shipping?

No. Shipping your order is FREE to the 48 continental states.

How do you ship the product?

We ship all izone beds and bases via FEDEX ground track or FEDEX freight. Your item(s) will arrive between 1 and 6 business days after it leaves the warehouse, depending on how close you are to the shipping location.

Do you ship to P.O. boxes?

No. Sorry, we cannot ship to a P.O. box.

Payment

What forms of payment do you accept?

We accept all major credit cards.

Do you offer credit?

YesClick Here to apply for free financing on your purchases over $500.00

Can I pay with check or money order?

No. We cannot accept checks or money orders for online order placement.

Returns and Refunds

What is your return policy?

We offer a no hassle return policy. Since any new mattress takes some adjustment period we do suggest that you sleep on the bed for at least 30 nights to determine that it is giving you the comfort and support you need. The izone bed comes with a 90 day money back satisfaction guarantee. If for any reason you are not fully satisfied you're your mattress you can return it for a full refund within this 90 day period. If you are not satisfied, call us and we'll arrange to have it picked up, at no charge to you.

Do you have a risk free money back guarantee?

Yes. Just call us during the 90 day test rest period and we will arrange to have your bed picked up and sent back to us at no charge to you. All of your money will be refunded. CLICK HERE to view our complete refund policy.

izone Construction

How long will my izone bed last?

The pressure placed on your izone bed by your body gets absorbed by the calibrators, thus keeping the foam from breaking down and extending the life of the bed way beyond an ordinary foam mattress. Your izone bed come with a 10 year warranty.

What sizes of izone are available to buy?

King Size - 76" x 80"
Queen Size - 60" x 80"
Double/Full Size - 54" x 75"
Twin Size - 39" x 75"
Twin XL Size - 39" x 80"

How much does a calibrator weigh when filled with water?

It depends on how full you wish to fill the calibrator. On average a Queen calibrator will weigh about 6 lbs. when filled.

Do I ever have to change the water in the calibrators?

No. Your calibrators are manufactured with a biocide tablet which will keep your water clean. Your calibrator is sealed and never exposed to air, so there is no evaporation of the water.

Is it easy to break or puncture the calibrators?

No. The calibrators are made from a very thick, durable specially formulated PVC material which is very difficult to puncture or break. The calibrators are housed in channel vent chamber which surrounds the calibrator and protects it from sharp objects. The calibrators have a 10 yr. limited prorated warranty.

How do I move an izone bed?

We suggest removing the calibrators from the mattress and marking each calibrator with your name and the zone number. The zone at the head of the mattress is zone 1 or Z1. The zone at the foot of the mattress is zone 7 or Z7. We do not suggest draining the calibrators as you can place all 7 calibrators in one box which will weigh less than 50 lbs. and can be reasonably carried. The izone bed can be easily carried without the calibrators in the mattress.

Can the izone cover be washed?

Yes. The izone cover can be washed. The MicroPure cover which encapsulates the memory foam layer is also washable.

Is izone an airbed?

No. The izone bed does not need any pumps, hand controls or electronics and is truly a holistic sleep experience. izone is designed to allow AIR to flow throughout the bed, keeping it cool and dry.

Can you use a power base with an izone bed?

Yes. izone has several different options for power base. Because the calibrators are aligned horizontally in the channel vent chambers, the water in the calibrators will be held in place even when the head area or leg area are elevated. There is no metal in an izone bed so it is not damaged when articulating the power base.

How do I know how much water to put into the calibrators?

We recommend that you input your data into our app, izone matrix. You can also call our toll free customer service line (844) 718-6722 and verbally tell us your information. We will input your data and advise your recommended fill levels via email or on the phone. We recommend you begin your test rest with the recommended fill levels. It is easy to adjust the fill levels by adding or taking out water from the calibrators.

How do I change the fill level/firmness of the calibrators?

It is very easy. Simply remove the calibrator(s) from the izone bed that are in the zone that you would like to adjust. Take to the faucet and either fill or empty to the firmness level marked on the calibrator and place back into its zone.

Is the izone bed a waterbed?

Although the izone bed uses water filled calibrators, it is not a waterbed. It is the ultimate hybrid of air, water and memory foam. The izone bed is significantly lighter, more comfortable and supportive than a traditional waterbed design. izone uses regular sheets, mattress pads etc. and is the same size as an innerspring bed. It requires no heat or chemicals like a traditional waterbed.

Do I need to buy a new foundation for my izone bed?

The izone bed works with your existing foundation or platform frame. If yours is over 5 years old and you need a new one, izone offers two flex base options that are designed to complement the feel of your new izone bed. Our bases do not have any fabric where bed bugs or dust mites can reside. The DynaFlex is a raised platform base that eliminates the need for a traditional foundation. The MotoFlex is a raised adjustable base with hand control that allows you to raise the head and the foot of the bed. Both come with optional headboard brackets. These are available to purchase as options when you buy your izone bed.

Privacy & Security

How do I know my credit card information is secure?

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our secure server encrypts all of the information you submit, so it is safely transmitted to us. Please review our complete Privacy & Security policy by CLICKING HERE .

Do you sell the information you collect online to third parties?

Absolutely NOT! We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

What are Cookies, and does izone use them?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. If you would like to view exactly what cookies we collect and how they are used, view our Privacy Policy by CLICKING HERE

© 2014-2017 izone. All Rights Reserved. US Patent No. US 9,655,456 B2