Frequently Asked Questions
You Have Questions...We Have Answers
Corporate Headquarters and Midwest shipping facilities
2440 Adie Road
Maryland Heights, MO 63043
Factory and West Coast shipping facilities
7551 Cherry Avenue
Fontana, CA 92336
We are 37 years strong, not a start-up online mattress company that may or may not be around to honor your warranty. We own and operate a 330,000 sq. ft. factory in Fontana, CA as well as a chain of retail stores in St. Louis, MO. Our corporate headquarters and Midwest Shipping facilities are also located in St. Louis.
Currently izone is available at the 14 Bedroom Store locations in St. Louis, MO.
Shipping and Delivery
Orders will be shipped from the closest warehouse and should arrive within 2 to 7 days from placement of your order.
No. Shipping your order is FREE to the 48 continental states.
We ship all izone beds and bases via FEDEX ground track or FEDEX freight. Your item(s) will arrive between 1 and 6 business days after it leaves the warehouse, depending on how close you are to the shipping location.
No. Sorry, we cannot ship to a P.O. box.
We accept all major credit cards.
No. We cannot accept checks or money orders for online order placement.
Returns and Refunds
We offer a no hassle return policy. Since any new mattress takes some adjustment period we do suggest that you sleep on the bed for at least 30 nights to determine that it is giving you the comfort and support you need. The izone bed comes with a 90 day money back satisfaction guarantee. If for any reason you are not fully satisfied you're your mattress you can return it for a full refund within this 90 day period. If you are not satisfied, call us and we'll arrange to have it picked up, at no charge to you.
Yes. Just call us during the 90 day test rest period and we will arrange to have your bed picked up and sent back to us at no charge to you. All of your money will be refunded. CLICK HERE to view our complete refund policy.
The pressure placed on your izone bed by your body gets absorbed by the calibrators, thus keeping the foam from breaking down and extending the life of the bed way beyond an ordinary foam mattress. Your izone bed come with a 10 year warranty.
King Size - 76" x 80"
Queen Size - 60" x 80"
Double/Full Size - 54" x 75"
Twin Size - 39" x 75"
Twin XL Size - 39" x 80"
It depends on how full you wish to fill the calibrator. On average a Queen calibrator will weigh about 6 lbs. when filled.
No. Your calibrators are manufactured with a biocide tablet which will keep your water clean. Your calibrator is sealed and never exposed to air, so there is no evaporation of the water.
No. The calibrators are made from a very thick, durable specially formulated PVC material which is very difficult to puncture or break. The calibrators are housed in channel vent chamber which surrounds the calibrator and protects it from sharp objects. The calibrators have a 10 yr. limited prorated warranty.
We suggest removing the calibrators from the mattress and marking each calibrator with your name and the zone number. The zone at the head of the mattress is zone 1 or Z1. The zone at the foot of the mattress is zone 7 or Z7. We do not suggest draining the calibrators as you can place all 7 calibrators in one box which will weigh less than 50 lbs. and can be reasonably carried. The izone bed can be easily carried without the calibrators in the mattress.
Yes. The izone cover can be washed. The MicroPure cover which encapsulates the memory foam layer is also washable.
No. The izone bed does not need any pumps, hand controls or electronics and is truly a holistic sleep experience. izone is designed to allow AIR to flow throughout the bed, keeping it cool and dry.
Yes. izone has several different options for power base. Because the calibrators are aligned horizontally in the channel vent chambers, the water in the calibrators will be held in place even when the head area or leg area are elevated. There is no metal in an izone bed so it is not damaged when articulating the power base.
We recommend that you input your data into our app, izone matrix. You can also call our toll free customer service line (844) 718-6722 and verbally tell us your information. We will input your data and advise your recommended fill levels via email or on the phone. We recommend you begin your test rest with the recommended fill levels. It is easy to adjust the fill levels by adding or taking out water from the calibrators.
It is very easy. Simply remove the calibrator(s) from the izone bed that are in the zone that you would like to adjust. Take to the faucet and either fill or empty to the firmness level marked on the calibrator and place back into its zone.
Although the izone bed uses water filled calibrators, it is not a waterbed. It is the ultimate hybrid of air, water and memory foam. The izone bed is significantly lighter, more comfortable and supportive than a traditional waterbed design. izone uses regular sheets, mattress pads etc. and is the same size as an innerspring bed. It requires no heat or chemicals like a traditional waterbed.
The izone bed works with your existing foundation or platform frame. If yours is over 5 years old and you need a new one, izone offers two flex base options that are designed to complement the feel of your new izone bed. Our bases do not have any fabric where bed bugs or dust mites can reside. The DynaFlex is a raised platform base that eliminates the need for a traditional foundation. The MotoFlex is a raised adjustable base with hand control that allows you to raise the head and the foot of the bed. Both come with optional headboard brackets. These are available to purchase as options when you buy your izone bed.
Privacy & Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our secure server encrypts all of the information you submit, so it is safely transmitted to us. Please review our complete Privacy & Security policy by CLICKING HERE .
Absolutely NOT! We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.